The issue of managing driver licence checking compliance can be a complicated and time consuming affair for many companies.
Hillcrest Housing Association’s quality and performance administrator, Kelly Banner has considered the features, advantages and benefits and of utilising Licence Bureau’s services in the case study below.
Kelly comments, “Adopting Licence Bureau’s services has allowed us to introduce a new system of checking licences and enabled us to process checks in a systematic and organised manner, which has previously been a challenge within our complicated group structure.”
HILLCREST HOUSING ASSOCIATION CASE STUDY
1. How you have found the service?
The service that Licence Bureau has provided has been excellent and very straight forward. We cannot fault the service.
2. The main benefits delivered to you
The main benefits that have been delivered to us include:
- licence checks that were not being carried out previously are now being completed;
- it is competitively priced for the volume of checks we undertake;
- there is easy access to advice and guidance; and
- it is a one stop shop for all current and future checks.
3. What have these benefits allowed you to change or introduce?
The benefits above have ensured that checks are done in a timely manner while taking the pressure off of our small fleet team.
We are also much more confident that our drivers, who represent our company, are thoroughly verified and as up to date as possible. Public safety is always a top priority for us and the Licence Bureau help us achieve this.
4. Please comment on the reporting system (portal) and risk alerts etc.
The reporting system and portal is excellent and extremely easy to use. I check the portal daily and have never encountered any issues with it. If there are works to be carried out, we are warned of these in advance before we even sign in.
The risk alerts are straight forward and everything is explained well and in terms that are easy to understand.
5. How have you found the support from the Licence Bureau team?
The support from Licence Bureau team is outstanding, their response time is excellent.
Staff are very friendly and there is never anything that they can’t assist with. Their guidance as we settled into the system was superb and they are always happy to answer questions both big and small. The team really know their system inside out!
Licence Bureau could not ask for better a representative of their company than Luke Stroud. Luke is extremely helpful and professional at all times.
6. Is there anything else that you have found useful?
The initial meeting with Licence Bureau was superb, this allowed us to see exactly what we would get out of the system and what it would look like and how easy it would be for us to use.